Top 7 Enterprise AI Chatbot Development Service [2024 Guide]

Chatbots have become a core component of customer service. Their instant context-aware replies are helping businesses increase customer engagement by 60%, boost sales by 67%, and save 2.5 billion work hours. That's why almost all enterprises are now on the journey to deploy chatbots for customer service and workflow automation.

It is easier than ever to build a chatbot using a reliable enterprise AI chatbot development service. Therefore, this guide has shortlisted the top 7 chatbot development services to help build a full-fledged chatbot without any technicalities. So stick around to learn about their features, pricing, and other details, and choose the right one.

Part 1: Top 7 Enterprise AI Chatbot Development Service

You will find dozens of enterprise AI chatbot development service providers on the web. In fact, you will see two types of services. Some will provide a visual interface to create a chatbot yourself, while others will offer a dedicated team of experts to build the chatbot for you. So the choice mainly depends on how you want to build the chatbot.

Below we have shortlisted the top 7 enterprise AI chatbot development services worth considering for both types of services:

1. GPTBots

GPTBots is the top enterprise AI chatbot development service. It offers the most user-friendly yet powerful platform for creating AI chatbots. Its no-code platform can help create chatbots for customer support, lead generation, marketing, content creation, data analysis, and much more.

GPTBots offers a visual interface for creating an AI chatbot from scratch or using pre-designed templates. However, the key highlight is its ability to establish a dedicated enterprise knowledge base. You can enable the bot to fully grasp company-specific knowledge by uploading PDFs, documents, website content, spreadsheets, and more. Afterward, it can handle 95% of queries autonomously.

Main Features:

• Visual no-code interface with a flow-based view for creating a comprehensive chatbot
• Trainable with the corporate knowledge base from PDF, Doc, website, CSV, XLS, etc.
• Support a variety of LLMs and small models to stabilize outputs
• Support diverse input types such as text, images, audio, and videos
• Pre-designed templates to create specific bots like customer support, SEO blog post writer, etc.
• Integrate with all popular tools including WhatsApp, Messenger, Discord, Zapier, Slack, etc.
• Flexible access control with multi-role permissions
• Enterprise-grade security and compliance

In short, GPTBots provides an ideal platform for creating a working bot within minutes and automating workflows without involving any technicalities.

Pricing:

• Free: $0/month (100 credits/month | 2 bots)
• Business: $649/month (30000 credits/month | 20 bots)
• Enterprise: Customized plan

2. ChatBot

ChatBot is a SaaS platform that provides a powerful web-based interface for creating enterprise AI chatbots. With ChatBot, you can create a complete AI chatbot that can facilitate many customer service activities. You can offer around-the-clock customer support, schedule sales meetings, generate and convert leads, etc. In addition, ChatBot can automate repetitive tasks and facilitate internal teams, like onboarding new employees.

Main Features:

• Self-create enterprise AI chatbot with a web-based visual interface
• Offer self-serve customer service to customers 24/7
• Train the bot with the enterprise knowledge base
• Fuel sales and marketing efforts
• Automate repetitive tasks
• Act as a virtual assistant for internal teams
• Insightful reports and analytics to make data-driven decisions
• Support of experts to create tailored chatbots
• Best-in-class security and compliance with industry standards
• Integrate chatbot with the website, Messenger, Shopify, Slack, etc.

In short, ChatBot is an enterprise AI chatbot development service for websites that helps create a perfect chatbot experience either using the platform's intuitive interface or through the support of experts.

Pricing:

• Starter: $52/month (billed annually) - 1 active chatbot | 1000 chats/month
• Team: $142/month (billed annually) - 5 active chatbots | 5000 chats/month
• Business: $424/month (billed annually) - Unlimited active chatbots | 25000 chats/month
• Enterprise: Customized plan

3. Markovate

Markovate is a useful enterprise AI chatbot development service for ecommerce and other sectors if there are complex needs to be fulfilled. Instead of providing a visual platform to self-create a chatbot, Markovate helps create a chatbot with a team of specialists. The team interacts with the business to identify the needs and then develop the customized chatbot accordingly.

Main Features:

• Straightforward process to build a chatbot with a team of experts
• Leverage the latest AI models and technologies to create advanced chatbots
• Understand and respond to a variety of customer queries due to NLP contextual response understanding
• Integrate across multiple communication platforms for omnichannel support
• Multi-language support
• Emotional intelligence with sentiment analysis

Overall, Markovate is a reliable and well-reputed service for building customized AI-powered chatbots for various industries including healthcare, fintech, retail, travel, and more.

Pricing: Customized pricing based on the business needs

4. Zendesk AI

Zendesk is a well-reputed customer service software that provides an all-in-one platform for handling all customer service activities. It also offers a dedicated Zendesk AI tool that helps enterprises create full-fledged chatbots. It comes with many features to create and deploy AI chatbots and enhance customer experience.

Main Features:

• Create intelligent context-aware chatbots with a bot builder
• Easy chatbot deployment with minimal technicalities
• Sentiment analysis to provide personalized responses
• Assist agents with AI-powered suggestions
• Pull the company's knowledge base
• Integrates with various communication channels including email, chat, and social media platforms

In short, Zendesk AI offers a powerful platform for creating a highly capable enterprise AI chatbot.

Pricing:

• Suite Team: $55/agent/month (billed annually)
• Suite Growth: $89/agent/month (billed annually)
• Suite Professional: $115/agent/month (billed annually)

5. Chatfuel

Chatfuel is another enterprise AI chatbot development service for websites. It provides a visual interface to easily design the chatbot's flow without coding. Its AI and NLP-powered technologies help to automate responses in multiple languages based on the corporate knowledge base.

Main Features:

• Visual chatbot builder
• Pre-designed templates for chatbots
• Shared inbox to access all messages centrally
• Multiple language support
• Integration with many third-party apps

In short, Chatfuel empowers enterprises to deploy their customized chatbot with an intuitive approach.

Pricing:

• Business: $19.99/month (1000 conversations for Facebook & Instagram) or $49.49/month (1000 conversations for WhatsApp)
• Enterprise: Tailored plan starting from $300

6. Botpress

Botpress is the last enterprise AI chatbot development service for ecommerce and other sectors we will cover today. It is a powerful AI chatbot development platform powered by the latest LLMs, developable with visual drag-and-drop canvas and trainable with the corporate knowledge base.

Main Features:

• Visual drag-and-drop canvas
• Latest LLMs-powered chatbots
• Multi-language translations
• Trainable with extensive company knowledge base
• Automatically sync with databases and systems
• Military-grade encryption
• Real-time monitoring of chatbot activities
• Pre-built integrations
• Easy scalability

In short, Botpress offers a one-stop platform for enterprises to develop chatbots powered with the latest LLMs.

Pricing:

• Pay-as-you-go: 5 bots
• Team: $495/month (20 bots)
• Enterprise: Customized plan

7. LeewayHertz

LeewayHertz is the leading name for an enterprise AI chatbot development service. Its team of engineers can help enterprises develop AI chatbots that can handle customer support, streamline workflows, and boost business growth. The company specializes in creating customized NLP-powered chatbot that aligns with business needs. Afterward, it integrates the chatbot with the enterprise's existing system.

Main Features:

• Dedicated team to build AI chatbot tailored for each enterprise
• Develop a wide range of chatbots including retrieval-based chatbots, generative AI chatbots, AI voice assistants, transactional chatbots, and more
• Integrate chatbot with CRM platforms, internal kno Zendesk is a well-reputed customer service software that provides an all-in-one platform for handling all cuswledge bases, helpdesks, and others with APIs
• Capable of recognizing image and speech
• Personalized interactions with customers by intelligent sentiment analysis
• Expertise in various AI models including GPT-4o, Claude, Llama-3, PaLM-2, etc.
• Post-deployment maintenance and support

In short, LeewayHertz provides deep expertise and advanced technologies to build a highly capable enterprise AI chatbot.

Pricing: Customized pricing based on the business needs

Part 2. Comparison Chart of 7 Enterprise AI Chatbot Development Service

Part 3. Examples of Enterprise AI Chatbot

Many enterprise AI chatbots are already in action, serving customers and automating workflows. Below are three examples of enterprise AI chatbots:

Erica by Bank of America

Erica is a Bank of America chatbot that assists users with their common queries. It can provide financial guidance, real-time transaction updates, track spending, pay bills, and more. It helps improve the banking experience and offers users faster responses.

Kik by H&M

Kik is an H&M chatbot that offers fashion advice. Available on the Kik messenger app, it provides personalized styling tips, product recommendations, and more based on user requests. This is helping to improve customer engagement and increase sales.

Pizza Hut Chatbot

Pizza Hut has developed and integrated a chatbot with Facebook Messenger that streamlines the order placement process. The chatbot helps customers place new orders or re-order previous orders, track orders, and make changes to orders.

Part 4. How to Customize Your Own Enterprise AI Chatbot Easily - GPTBots

From the above discussion on the top 7 enterprise AI chatbot development services for websites, we can clearly see that GPTBots dominates as the most intuitive and affordable platform. So, let's now discuss the steps to customize your own enterprise AI chatbot with GPTBots:

Step 1. Go to the GPTBots.ai website and sign up.

Step 2. Click New Bot and select a pre-designed template, or select Create from Blank.

Step 3. Configure the initial bot settings, like picking LLM, selling response length, and other details. Also, specify clear bot details in the Identity Prompt.

Step 4. Under Knowledge > Documents, upload your corporate knowledge base using your preferred format.

Step 5. To test the responses, go to the Config panel and use the Debug window to begin chatting. To edit responses, click the Train icon.

Step 6. Once the bot is trained and tested, click Integrations and integrate the chatbot to your preferred channels.

This way, you can smoothly create and publish the chatbot without any technicalities.

Conclusion

The 24/7 availability and instant responses have made 50% of customers prefer talking with AI chatbots. That's why chatbots are not a choice but a necessity for enterprises to deliver top-notch services to customers and optimize internal processes.

Above, we have discussed the top 7 enterprise AI chatbot development services that can help create full-fledged chatbots. You can now choose any one of them that aligns with your needs and budget. However, GPTBots seems best due to its user-friendly interface, enterprise-specific knowledge base, pre-designed templates, and affordable plans.

Why think more? Sign up with GPTBots and create a full-fledged enterprise AI chatbot within minutes.

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