Jacob Morrow
2024-07-22 14:10:46
The massive popularity of artificial intelligence (AI) and the constant need to improve customer care services has led to the introduction of hotel chatbots. They can be integral in improving customer experiences with features like quick check-in, check-out, making reservations, and getting restaurant recommendations.
Most importantly, creating chatbots is easier than ever before with the help of no-code platforms like GPTBots. But before we dive into the process of creating chatbots in the hospitality industry, it is vital to discuss some basics.
Overview of Hotel Chatbots
Chatbots are powered by modern AI algorithms and technologies, especially natural language processing (NLP), to analyze messages and produce relevant answers. A hotel chatbot is software that acts as a customer care agent and converses with a guest or a potential hotel client.
The goal of a hotel chatbot is to answer common questions and provide quick and reliable information to the guests. By providing the relevant information to the guests, a hotel bot can facilitate the guests in making a booking decision and hence increase the revenue of the business.
Hotel chatbots are extremely popular due to their quickness and reliability. Well-integrated hotel bots make it easier for hotels as well as all other businesses in the hospitality industry, to serve more people. They automate the communication between a hotel and the potential guest. Hence, the entire process of reservations becomes quick and streamlined.
How Does a Rule-Based Hotel Chatbot Work?
Generally, a hotel chatbot can either be AI-generated or rule-based. As the name suggests, a rule-based hotel chatbot works according to pre-decided rules and standards. You have to set these rules and enter certain keywords that will help the chatbot in conversing with the clients and answering their questions.
For example, when a new client is interacting with a rule-based chatbot, it should provide pre-written prompts related to checking the reservation availability, check timings, etc.
Benefits of Hotel Chatbots
The following are the key benefits of hotel chatbots:
- Hotel bots have a 24/7 uptime, so they can offer customer support to existing as well as potential guests around the clock.
- Navigating the reservation system of different hotels is not always easy, but a well-developed hotel chatbot can improve and streamline the booking process.
- Multilinguistic support is extremely important in the hospitality industry to serve a large customer base, and a hotel chatbot can support many languages.
- Regular interaction with the guests is also a great way to generate leads and cross-promotion through hotel bots.
- Personalized customer service is a key feature of chatbots. Such efforts can go a long way in impressing your customers in the hospitality industry.
- Implementing a reliable hotel chatbot is a great way to enhance the quality of customer service and reduce the need to rely on human agents to handle every query.
Effectiveness of Hotel Chatbots
The success and effectiveness of hotel chatbots are proven by the following statistics:
- 69% of the consumers are satisfied with the interactions they have with a responsive chatbot.
- Using chatbots in the hospitality industry can save 4 minutes or more per customer service inquiry.
- The adoption of chatbots by all types of hotels is over 50% and is continually increasing.
Best Examples of Hotel Chatbots
The majority of the hotels, especially with multiple branches, have a chatbot. The scale of such chatbots greatly varies from hotel to hotel. Generally, small-scale hotels have rule-based hotel bots, while the larger ones have modern AI-powered conversational hotel chatbots.
Let’s look at a few examples of hotel chatbots in detail.
Rule-Based Chatbot in Social Media
Source：https://www.quicktext.im/blog/
Both of these rule-based chatbots are simple but effective ways of providing precise information to clients based on their specific questions. Since such chatbots have pre-decided responses, they are a great way for businesses to offer accurate answers to common questions like reservation capacity, timings, facilities, etc.
Conversational AI Hotel Chatbot
Loews Hotels
Loews Hotels is a renowned American hospitality company with 26 hotels throughout the USA and Canada. Since the company has a large network of hotels, it has to deal with thousands of guests daily. Therefore, it has a modern conversational AI hotel chatbot to streamline customer service.
This advanced chatbot starts by asking your full name to provide personalized service.
The chatbot proceeds by asking for other details, such as email address and location, and lets you ask any question about the hotel.
Grandeur Hotel
Grandeur Hotel is a luxury 4-star hotel in Dubai. The hotel’s website has a virtual assistant called Zara, which is an example of an AI conversational chatbot. The hotel has pre-written prompts to answer common questions, and you can also ask any unique question you might have.
Impactful AI Chatbot for Hotels
When it comes to maximizing the benefits and effectiveness of chatbots in the hospitality industry, it is important to choose reliable chatbot tools. While you are likely to come across many different bots creation and integration tools, here are the top 4 chatbot tools that can help you fulfill all of your hotel-related requirements.
1. GPTBots
GPTBots is a powerful and efficient generative AI chatbot development platform. Its no-code development features make it easy for all types of hotels and resorts to create reliable bots and integrate them into their hospitality business.
GPTBots allow you to upload a large amount of data, such as the hotel operating procedures, and properly train the bot to ensure it provides quick, relevant, and accurate answers. Moreover, it offers integration with all major communication channels like WhatsApp, Facebook Messenger, and the website.
Most importantly, you can enjoy the numerous benefits and features of GPTBots at a highly affordable price.
2. Asksuite
Asksuite is a comprehensive hotel chatbot solution. It offers multiple integration options with the hotel’s website, Facebook Messenger, and WhatsApp. Asksuite is popular among large hotel chains as its pricing model is also dependent on the number and type of features you are choosing from the platform.
Generally, the monthly cost of Asksuite is anywhere between $100 to $200. Some of the top features of Asksuite are centralized chats, a well-trained NLP structure, comprehensive booking integration options, and support for multiple communication channels.
3. HiJiffy
HiJiffy is a popular AI-powered communication solution for hotels, resorts, and other such entities in the hospitality industry. The various features of HiJiffy facilitate quick communication, more reservations, higher upselling for hotels, and ultimately more revenue.
Most importantly, hotels save a lot of time by automating the initial interactions with new guests and providing quick answers, which increases their chances of conversion. While all the features of HiJiff are great, a major disadvantage is its confusing pricing model.
4. Akia
Akia is an AI-powered guest engagement platform. Other than providing options to create and integrate chatbots, the platform also allows you to create ‘mini apps’ for your hospitality business. Therefore, if you are looking for a solution beyond chatbots, you are likely to find Akia to be a great tool.
No Code – Build a Hotel Bot Within 3MINUTES
Running a hotel or any business in the hospitality industry can be quite stressful. It is possible you don’t have much time or resources to allocate towards the creation and integration of a hotel chatbot.
Start For FreeThis is the reason why GPTBots, a no-code bot creation platform, is the best tool to manage your hotel chatbot requirements from start to end.
Let’s discuss how you can use GPTBots to create a reliable AI chatbot for a hotel within a few minutes:
Step 1 - Register on GPTBots
Open the official website of GPTBots and either sign in if you already have an account or create a new one by choosing the sign-up option.
You can also sign in using your Gmail or GitHub account to speed up the entire process.
Step 2 - Create your bot
The free GPTBots plan allows you to create 2 free bots with 100 credits per month. Choose a suitable bot template to get started. When you are creating an AI hospitality chatbot, it is recommended that you choose the GPTBots Customer Service template.
Step 3 - Configure Your Bot
There are multiple settings and features involved in properly configuring your hotel chatbot to ensure it aligns with your business goals.
First of all, you have to set up a suitable welcome guide that will be the very first message a user will see while interacting with your chatbot.
You can also add preset questions that are related to the commonly asked questions, such as the hotel’s timing capacity, type of suits, etc.
You can also change the voice input settings to create a reliable hotel voice bot.
Another major part of bot configuration is modifying the overall flow of the bot.
More specifically, you have the option of changing connectivity between different parts of the hotel bot, such as Rooms and Pricing Bot, which can help you ensure your bot is ready to answer the customer’s queries.
Step 4 - Training Your Bot
Once you have configured all the key steps and processes within your bot, the next step is to train it with a solid knowledge base that can be obtained from files, spreadsheets, websites, online text, Q& A, Google Drive, and other bots.
For instance, if you want to add an article to the bot’s knowledge base, you can choose the website section and enter the link.
Step 5 - Integrate Your Bot
Finally, integrate your hotel chatbot into a platform of your choice
As the bot is deployed and more and more people interact with it, you can review the chat history and ensure the bot is continually being trained to produce even better results.
Conclusion: Get More Reservations With GPTBots'Hotel Bot
The bottom line is that integrating a hotel chatbot into your hotel reservation system and social media channels can help you get more reservations and increase your revenue. GPTBots is a highly efficient and reliable platform that allows you to create a hotel chatbot without any coding skills.
So, to enjoy the benefits of a well-developed chatbot in the hospitality industry, it is recommended that you sign up for a free trial of the GPTBots today and start using it to create a bot that can take your hospitality business to the next.
Start For FreeLearn more GPTBots and make it easier for your users to start conversations today.
