Intercom Fin 2 Pricing & Top 10 Better Alternatives

Intercom holds a reputed name in the customer service software industry. It provides all the essential support tools that businesses need to manage customer support. However, Intercom is making highlights with its advanced AI agent called Fin.

The latest Intercom Fin 2 can resolve 82% of support volume with a human-like experience. Many businesses want to use this AI agent but are confused by Intercom Fin pricing.

In this guide, we will uncover the complete cost breakdown of Intercom Fin pricing and also present a few other alternatives that are either more feature-packed or cost-friendly.

Part 1: Overview of Intercom Fin 2 AI agent

Intercom Fin 2 is Intercom's latest generation of AI agent that operates like a human agent. It delivers human-like, conversational and personalized answers to queries. It is capable of understanding complex questions and easily answering them just like human agents. That's the reason it can resolve 82% of support volume.

The key features of Intercom Fin 2 include:

• Fast Learning: It can learn knowledge faster than ever before. It can learn from various private or public knowledge sources, including PDFs, help center articles, webpages, etc.
• Multi-source Generative Answer: It can generate comprehensive answers using content from multiple sources.
• Scheduled & Targeted Messages: It can pop-up to customers when and how you want based on the channel, region, audience, and more.
• Custom Answers: It can deliver human-written custom answers with embedded rich media to provide more authentic replies to specific queries.
• Human Handoff: It can route the ticket to the right team based on the query context.
• Real-Time Translation: It can detect and resolve issues in 45+ languages.
• Email Support: It can deliver automated support via email.

In short, Intercom Fin 2 is lifting up the capabilities of AI agents for customer support and providing a more human-quality interaction experience to customers. Moreover, it is also helping human support agents save time and focus on only complex queries.   

Part 2: Intercom Fin Pricing: Cost Breakdown and Plans

Interestingly, Intercom Fin pricing is straightforward. Fin AI Agent is available on every Intercom plan. However, it costs only $0.99 per resolution.

It counts the resolution when the customer closes the conversation or is satisfied with the provided answer after the last Custom Answer or AI Answer.

You cannot use the Fin AI agent alone. To use it, you must subscribe to one of its other plans, as follows:

• Essential: $39 seat/month
• Advanced: $99 seat/month
• Expert: $139 seat/month

Once you have subscribed to one of the above three plans, you get access to Fin AI Agent, which charges an additional $0.99 per resolution.

Factors Affecting Pricing

There are many factors that can affect pricing, as follows:

Resolution

The main factor affecting Intercom Fin pricing is "resolution". According to Intercom, it counts resolution when the customer exits the conversation or confirms their satisfaction after Fin's last answer in the conversation.

However, if Fin AI Agent resolves multiple queries in the single conversation, you will be charged only with one resolution per conversation during the billing period.

Number of Queries

If Fin AI Agent starts handling more customer queries, it means more resolution count and more costs. For example, if 50 customers were able to resolve their queries with Fin, it means an additional $50 bill along with Intercom subscription charges.

Supported Channels

If you are offering Fin-based customer support across different channels, your Intercom Fin pricing will increase. For example, if customers can assess your AI chatbot from the website, Instagram, WhatsApp, and Messenger, you will incur additional charges for each channel used.

Number of Seats

Intercom pricing is based on the number of seats. The above pricing plans are for a single seat. For large teams, the number of seats will increase depending on the number of customer support employees. Therefore, your fixed subscription charges can increase depending on the team size.

Comparison with Competitors

Intercom Fin pricing isn't cost-friendly. The $0.99 per resolution can become extremely expensive for large businesses with tens of thousands of customers.

When compared with competitors like Freshdesk Omni, GPTBots, My AskAI, and others, Intercom's pricing looks complex and a bit steep. For example, Freshdesk's Freddy AI Agent charges $100 for 1000 sessions, while My AskAI charges $89/month for 200 conversations/month.

Therefore, if you are concerned with Intercom's high pricing, head to the next part to learn about its better alternatives.

Part 3: Intercom Fin 2 Alternatives: Exploring 10 Options

Intercom Fin is not the only AI agent out there for businesses. Many other customer service tools now offer AI-backed agents to automate customer support. Below, we have shortlisted the 10 best Intercom Fin 2 alternatives worth considering:

1. Tidio Lyro AI: Simplified Automation for SMBs

Tidio Lyro AI is a chatbot that can automate resolution of common customer queries. It is a conversational AI that interacts with your customers and answers using your provided support content. In addition, it can also automate repetitive tasks creating tickets, checking order statuses, and more.

Unique Strengths

• Effortless Setup: Build and train an AI chatbot in minutes using your existing support documentation.
• Multilingual Capabilities: Communicate effectively in over 10 languages, including English, Spanish, and German, making it ideal for diverse audiences.
• Affordable Entry Point: Start with a free plan to test and grow at your own pace.

Pricing

• Free: $0/month – 50 lyro conversations (one-time)
• Lyro AI: $39/month – 50 lyro conversations per month

2. GPTBots: High Customization for Enterprise Automation

GPTBots is a cutting-edge alternative to Intercom Fin, designed specifically for enterprises. It offers comprehensive AI solutions, including advanced AI agents, enterprise search, and actionable data insights. GPTBots excels at integrating internal knowledge bases, APIs, and databases, enabling automation for up to 90% of customer issues and driving up to 300% lead growth. Its AI-powered analytics provide invaluable insights to empower decision-makers and enhance business strategies.

GPTBots AI agents can intelligently integrate internal knowledge, APIs, and databases. Afterward, it can automate the resolution of 90% of customer issues and help achieve 300% lead growth. In addition, it delivers AI-backed analytics that help decision-makers in making informed decisions.

Unique Strengths

• Scalable Customization: Adjust the AI agent to match your brand voice and unique workflows.
• Seamless Knowledge Integration: Connects directly with internal APIs, databases, and knowledge repositories for accurate, instant responses.
• Lead Growth and CRM Syncing: Automates lead generation and synchronizes data across CRMs for better pipeline visibility and conversion rates.
• Dedicated Expert Support: Leverage personalized guidance from AI specialists to ensure smooth deployment and maximum ROI.

Pricing

Custom-tailored plans to fit your business needs—designed to be more affordable than Intercom Fin's pricing.

3. Freshdesk Omni: Omnichannel AI for Seamless Support

Freshdesk Omni excels as a comprehensive Intercom Fin 2 alternative with its omnichannel reach and self-service capabilities. It combines AI-driven insights and real-time responses to improve customer satisfaction across channels.

Unique Strengths

• All-in-One Omnichannel Solution: Support customers seamlessly via email, SMS, WhatsApp, and social platforms.
• AI-Powered Self-Service: AI resolves queries 24/7 in over 25 languages, reducing agent workload.
• Unified Agent Workspace: Streamlines data, processes, and tools for efficient ticket management.

Pricing

• Growth: $35/agent/month
• Pro: $83/month
• Enterprise: $131/month
• Freddy AI Agent: $100 for 1000 sessions

4. Chatfuel: Conversational AI for Proactive Customer Engagement

Chatfuel delivers an interactive customer support experience by combining ChatGPT-powered AI with advanced engagement features. It is designed for businesses focused on boosting proactive marketing and customer satisfaction.

Unique Strengths

• Proactive Messaging: Send personalized marketing messages and product recommendations directly via WhatsApp, Facebook, and Instagram.
• Unlimited WhatsApp Agents: Manage interactions on a single WhatsApp number without agent restrictions.
• Real-Time Metrics: Monitor and optimize campaign performance through advanced analytics.

Pricing

Facebook & Instagram

• Business: $23.99/month (1000 conversations per month)
• Enterprise: Starting from $300/month

WhatsApp

• Business: Starting from $34.49/month (1000 conversations per month)
• Enterprise: Starting from $300/month

5. My AskAI: Cost-Effective Resolution

My AskAI provides a budget-friendly yet robust solution for automating customer support. Its integration with tools like Intercom and Zendesk ensures seamless adoption while reducing resolution costs significantly.

Unique Strengths

• Cost Leadership: At just $0.45 per resolution, it’s far more affordable than Intercom Fin 2’s $1 per query pricing.
• Deep Insights: Extract actionable trends from customer queries, including feature requests and bug reports.
• Broad Integration: Connects directly with existing tools like Intercom, Freshdesk, and HubSpot.

Pricing

• Essentials: $89/month (200 conversations/month)
• Pro: $149/month (1,000 conversations/month)
• Enterprise: Custom plan

6. Zendesk: Comprehensive Customer Service Suite

Zendesk is among Intercom's top competitors that also offer an omnichannel customer service solution. It incorporates a suite of customer service tools to effectively manage ticketing, live chat, self-service, reporting, and more.

Why Zendesk is considered the Intercom Fin 2 alternative due to its advanced AI agents. Zendesk AI agents can understand and resolve even highly complex interactions and reach 80%+ automation. They can integrate across various customer service channels and handle almost all types of customer queries.

Unique Strengths

• Omnichannel Support: Covers all major communication channels.
• Advanced AI Agents: Automates over 80% of customer interactions.
• Customizable Dashboards: Provides in-depth reporting for decision-making.

Pricing

• Support Team: $25/month/agent
• Suite Team: $69/month/agent
• Suite Professional: $149/month/agent
• Suite Enterprise: Custom
• Advanced AI: $50/month/agent (billed annually)

7. DocsBot AI: Cost-Effective and Data-Driven AI Agent

If Intercom Fin pricing has frustrated you, DocsBot AI is a cost-friendly alternative for you. DocsBot AI offers a functionality similar to your experience with Fin. The AI agent can intelligently understand customer queries through language and context nuances and deliver accurate responses. Moreover, it can offer real-time conversation in over 95 languages.

Unique Strengths

• Advanced analytics, including semantic search and AI-generated reports.
• Seamless integration with multiple data sources for broader coverage.
• Real-time conversations in over 95 languages.

Pricing

• Hobby: $19/month (1k questions/month)
• Power: $49/month (5k questions/month)
• Pro: $99/month (10k questions/month)
• Business: $499/month (100k questions/month)

8. Dante AI: Custom-Built AI Agents with No-Code Platform

Dante AI offers businesses the flexibility to create AI agents tailored to specific operational requirements. Its no-code platform simplifies the development process, allowing teams to build AI bots integrated with websites or tools like WhatsApp. Businesses can upload diverse data types for AI training, including videos, websites, and images.

Unique Strengths

• Fully customizable AI agent design with branding options.
• No-code platform for accessible, fast bot creation.
• Support for 100+ languages and robust lead-generation features.

Pricing

• Starter: $29/month
• Advanced: $99/month
• Pro: $299/month
• Enterprise: Contact

9. Chatbase: Fully Customizable AI with Premium Models

Chatbase should be your pick as an Intercom Fin 2 alternative if you want to create an AI agent with full customization. It allows you to build a custom ChatGPT for your business that leverages powerful AI models, like GPT-4o, Gemini 1.5 Pro, or Claude 3.5 sonnet. It allows you to customize the appearance and behavior of the AI bot to reflect your brand. Afterward, you can embed the bot to the website or integrate it with other tools and let it help users and generate leads.

Unique Strengths

• Leverages advanced AI models for smarter customer interactions.
• Highly customizable bot behavior and design.
• Integration with popular tools like Slack, Zapier, and WhatsApp.

Pricing

• Free: $0/month (20 message credits/month)
• Hobby: $19/month (2,000 message credits/month)
• Standard: $99/month (10,000 message credits/month)
• Unlimited: $399/month (40,000 message credits/month)

10. ChatBot: Simplified Visual Bot Builder

The last option on our list of Intercom Fin 2 alternatives is ChatBot. It is also a web-based platform to build, train, and integrate AI bots. It provides a visual builder to design the bot flow. You can configure the AI bot to answer queries, recommend products, and do more. It can integrate with your website, Messenger, LiveChat, Slack, and more.

Key Features

• Chatbot training with data from websites, PDFs, spreadsheets, and more.
• Facilitate customer service, recommend products, and manage sales.
• Integrate across multiple channels, including Messenger, Slack, LiveChat, Shopify, etc.
• Useful analytics to make data-driven decisions.

Pricing

• Starter: $52/month
• Team: $142/month
• Business: $424/month
• Enterprise: Custom plan

Conclusion: Which Solution Is Best for Your Business?

Intercom Fin is a powerful platform to enhance customer support, but it is super-expensive at $1 per resolution. On the other hand, there are tools that offer similar AI agents but are more affordable. Above, we have detailed 10 top Intercom Fin 2 alternatives. Now, the question is which solution to choose. You can shortlist a few, try their free trial/version, and then make a decision.

To save time, we would vote for GPTBots.ai, as it offers the best enterprise AI agent. It is highly customizable and integrates deeply with your business. In addition, it is far more affordable than Intercom Fin 2. So, try out GPTBots.ai to use the best AI agent for an optimized customer service experience in 2025.

Start Your Free Demo