Jacob Morrow
2024-09-09 11:15:57
Answering customer questions through email can be tedious and resource-hungry for small businesses. Secondly, it can also sometimes lead to missed engagement opportunities. However, there is now an effective alternative in the form of AI chatbot for WordPress.
You can create and integrate a WordPress chatbot and automate customer engagement and resolution to common queries. However, the important question is how to create the best chatbot for WordPress.
In this guide, we will discuss the WordPress chatbot and its necessity in detail. Afterward, we will discuss the steps to create and integrate the AI chatbot into your WordPress website. So, let's get right to it!
What is a WordPress Chatbot?
A WordPress chatbot is a software application that provides a chat interface for website visitors to interact with the site in real-time. It is similar to a human agent facilitating visitors with live chat support. However, the chatbot acts as a virtual agent who can answer questions, provide guidance, and perform certain actions.
A WordPress chatbot is pre-trained with the corporate knowledge base so that it can interpret and respond to user queries. It can also be trained to provide product/service information, resolve common issues, and assist in tasks like processing orders and booking appointments.
For example, suppose you have a WordPress website for your e-commerce store. You can use the chatbot to help customers find products, answer shipping-related queries, and more.
In short, the WordPress AI chatbot acts as a companion to provide customers with real-time, instant support and improve engagement and satisfaction.
Why Do You Need a Chatbot for WordPress?
The number of websites/apps offering chatbot experiences has increased by 92% in the past few years. Chatbots are no longer considered a choice but a necessity for businesses to survive in the digital era.
Benefits of WordPress Chatbots
To better understand why you need a chatbot for WordPress, let's look at what benefits it brings to the table:
- 24/7 Support: Your visitors get 24/7 support with a WordPress chatbot. Human agents can only work for limited hours, but a chatbot can remain active and answer queries any time of the day.
- Automated Query Resolution: A WordPress AI chatbot can automate resolutions of common queries, saving time for human agents and providing better customer satisfaction.
- Cost-Effectiveness: It reduces operational costs as there’s no need for a large support team.
- Consistent Responses: Since chatbot responses come from pre-trained data, customers get consistent answers.
- Multilingual Support: A WordPress chatbot can be trained to respond in multiple languages for global customers.
All the above benefits are essential for businesses to offer customers a responsive and intelligent customer support experience.
How to Create WordPress AI Chatbots for Your Business Easily
You can use different WordPress chatbot plugins to create a WordPress AI chatbot. However, the recommended approach is using the best chatbot builder that can help you create a customized workflow and train it with your corporate information. That's where GPTBots comes into action.
GPTBots.ai is a complete no-code AI chatbot solution that helps create a full-fledged AI chatbot for WordPress. It provides a click-based interface to easily create a chatbot from scratch without any learning curve.
With GPTBots, you can create a WordPress AI chatbot for:
- Customer support
- Leads generation
- SEO AI writing
- Data analysis
- And many more.
GPTBots also provides pre-designed templates to create common chatbots in minutes.
The key features of GPTBots include:
- No-code chatbot builder with simple clicks
- Pre-designed templates for easy chatbot creation
- Training chatbots with corporate knowledge bases (PDFs, docs, URLs, etc.)
- Integrating large language models like GPT, Meta Llama, Baidu ERNIE, and more
- Visual flow-based creation for complex chatbots
- Seamless chatbot-human handoff
Overall, GPTBots is the best free chatbot for WordPress, providing an all-in-one platform for creating a complete AI chatbot. Follow the below steps to learn how to create an AI chatbot for WordPress with GPTBots:
Follow these steps to create an AI chatbot for WordPress with GPTBots:
Step 1. Go to the GPTBots.ai website and sign up.
Step 2. Click "New Bot" and either select "Create from Blank" or choose a template.
Step 3. Customize the bot settings, i.e., choose LLM, response length, context allocation, etc. In the "Identity Prompt" section, specify the chatbot tasks, skills, and roles.
Step 4. To train the bot, head to Knowledge Documents and upload the documents.
Step 5. Once trained, go back to the "Config" panel and use the Debug option to test the bot responses.
Step 6. By this stage, you have created the chatbot. The next step is to integrate the chatbot into your WordPress website. For that, you can embed the bot to the website using an iframe. The steps are as follows:
- 1. Go to Bot Integration iframe and copy the "Integration Code".
- 2. Head to the website's HTML page and paste the code in the right location.
- 3. Publish the website to embed the bot and begin the conversation.
- 4. You can customize the logo or UI from the iframe integration page.
That's it! This way, you can use GPTBots to create the best chatbot for WordPress and integrate it into your WordPress website. Impressed with the simplicity of GPTBots? Head to its website and create your AI chatbot for WordPress right away.
AI Chatbot for WordPress Examples
There are many use cases of AI chatbots for WordPress. Some of the most common examples/use cases of WordPress chatbot are as follows:
1. Lead Generation
A WordPress AI chatbot can assist in generating leads. For example, a real estate WordPress website can engage with visitors by asking questions about their property preferences and other similar things. In fact, 36% of businesses are already using chatbots to enhance their lead-generation strategies. Besides that, a chatbot can increase sales by 67% on average.
2. Shopping Assistance
83% of online shoppers need support during their shopping journey, and a chatbot can provide instant assistance here. It can help customers find the right product that matches their needs. For example, a fashion WordPress site can integrate an AI chatbot that asks visitors about their style, color, size, and other details. Based on that, it can suggest outfits and then facilitate the order placement.
3. E-commerce AI Chatbot
Running an e-commerce story becomes a lot easier when you have a WordPress chatbot. It can help optimize many e-commerce-related activities. For example, an electronic commerce site can use an AI chatbot to answer product-related queries, track orders, process returns, and more. This helps automate many repetitive tasks and enhance customer experience. According to Juniper Research, e-commerce chatbot transactions are projected to reach $112 billion by 2024.
4. Customer Service
Customer service is an integral part of businesses. So, a chatbot for WordPress is really handy to handle customer service activities. For example, a Fintech site can use a chatbot to troubleshoot common issues, provide step-by-step guides, and direct complex issues to human agents. In fact, modern chatbots can handle complete conversations with customers over 69% of the time.
5. Legal Assistance
A legal services firm often gets FAQs from clients about legal matters. To tackle that, you can train a WordPress chatbot to answer legal queries can help users understand legal documents, provide information on legal procedures, and schedule consultations with lawyers. Alternatively, legal services firms can also create chatbots for internal use, such as drafting documents and more.
6. Healthcare
Healthcare facilities can benefit a lot from AI chatbots. For example, a WordPress website of a dental service firm can integrate a real-time AI chatbot that can help patients schedule appointments, answer general queries about their symptoms, guide the medical process, and more. Today, 52% of USA patients use chatbots to get healthcare data.
Conclusion
Over 90% of consumers want businesses to use chatbots. AI chatbots for WordPress websites or other channels bring many benefits, from streamlined operations to better customer engagement/satisfaction. With GPTBots, it is easier than ever to create a full-fledged chatbot without any technicalities. Plus, it offers you 100 free credits every month to use the platform for free. So, don't wait any more.
Discover how GPTBots can revolutionize your business today.
