What Is an AI Chatbot Widget, and How to Create It for Your Website [Without Coding]

Jacob Morrow

2024-09-26 10:34:36

4124 Views, 6 min read

Chatbot widgets are now seen in almost every second website, whether it's e-commerce, healthcare, IT services, and others. These AI chatbot widgets provide visitors with an automated way to interact with brands 24/7 and get personalized support. Almost every business now wants to integrate a chatbot widget for their website to fulfill customer needs and remain competitive. However, many consider it a complex task that requires coding and other technical expertise. But the reality is completely opposite.

You can now create a full-fledged AI chatbot for your website in five minutes without coding. There are no-code platforms that make it easy to create chatbots.

In this guide, you will learn all about AI chatbot widget, including its importance and a few examples. Afterward, we will discuss the step-by-step guide to create and integrate a chatbot widget for website.

An AI chatbot widget is an interactive small interface embedded within a website. It provides a chat box to users where they can ask questions and get automated replies. The widget usually shows as a button at the page bottom. Visitors can click it to get the assistance they need.

The widget is backed by artificial intelligence (AI) that simulates human-like interactions. It uses pre-trained data to respond to customer queries. It can respond to FAQs, order status/returns, product recommendations, and more.

Many times, poor customer support is the reason why customers abandon a website. Customers want abrupt responses to their queries and can feel disappointed if the brand fails to assist in it. This is the gap the AI chatbot widget fills with instant and engaging interactions.

Furthermore, the necessity of an AI chatbot widget is also evident from the benefits it brings to the table. The key benefits of a chatbot widget are as follows:

24/7 Availability: Available round-the-clock to assist customers anytime they want.
Responsive Interaction: Customers can get instant answers to their queries without contacting the human agent.
Consistent Responses: Handle multiple chats at once and provide the same quality consistent responses.
Reduced Workload: Reduce the workload of human agents, as common queries are handled autonomously.
Increase Leads/Sales: Interactive interactions with customers and personalized product recommendations make them engaged and repeat customers.
Data Insights: You collect many useful insights about customer behavior, preferences, pain points, and more through their interaction with the chatbot.
Cost Saving: By reducing the human workforce, automating support operations, and increasing sales, the AI chatbot widget offers faster ROI and long-term cost savings.
Multilingual Support: The chatbot can interact with customers in multiple languages and drive your business globally.

All the above benefits explain why you need an AI chatbot widget for a website. In a nutshell, a chatbot is the key to optimizing customer support and offering customers an engaging experience to drive sales.

Part 2. Examples of AI Chatbot Widgets

Almost all well-known brands and websites have integrated AI chatbot widgets. It would be hard to expect a reputed site without a chatbot widget. This reflects the changing trend towards AI-driven solutions.

Here are a few popular AI chatbot widgets available in the market:

1. GPTBots

GPTBots.ai is a powerful no-code chatbot builder platform. It provides a web-based interface for creating a full-fledged AI chatbot widget and training it with your corporate data. It also provides pre-designed templates for creating functional chatbots related to customer support, leads generation, order handling, and more.

Key Features of GPTBots:

No-code, easy-to-use platform.
Visual, flow-based chatbot creation.
Easy chatbot training by uploading PDFs, docs, spreadsheets, URLs, and other company's knowledge base.
Customizable appearance of chatbot widget.
Support text input from customers in text, image, and other formats.
Pre-designed templates to create a diverse range of chatbots.
100 free credits monthly.
Integration of chatbot widgets in WordPress, Wix, WhatsApp, Discord, Telegram, and more.
Reports and insights on chatbot performance.

In short, GPTBots dominates as an all-in-one AI chatbot widget builder to create a comprehensive chatbot for your website.

2. Tidio

Tidio is another great tool for creating an AI chatbot widget. It provides an easy-to-use interface for creating a customized chatbot for customer support, order processing, personalized recommendations, and more.

Key Features of Tidio

Easy-to-use interface.
Create simple to complex AI chatbots for different purposes.
Customizable chatbot widget looks.
Real-time visitor monitoring.
Integration with various platforms.

3. Botpress

Botpress is a web-based AI chatbot builder platform. It provides a visual flow-based interface for designing the chatbot's flow. Furthermore, it allows you to use the latest LLMs and train the chatbot with corporate data.

Key Features of Botpress

Web-based interface.
Multilingual support.
Corporate knowledge base import.
Customizable widget design.
Insightful analytics.
Easy integration with multiple platforms.

Part 3. Real-World Examples of AI Chatbot Widgets

Other than knowing the AI chatbot widget builders, also check out a few real-world examples of chatbot widgets in action:

Payoneer

Payoneer is a globally-known financial services company that helps in transferring money and creating virtual accounts. It has integrated an AI chatbot widget that can help answer FAQs and even shift chats to human agents.

Turkish Airlines

As one of the largest airlines, Turkish Airlines also provides an AI chatbot widget to assist visitors. You can use it to ask about different flight-related queries, lost baggage handling, baggage allowance, and more.

Creating an AI chatbot widget for website is not rocket science. You only need a reliable platform that can help you create a customized chatbot as per your liking. Among the different chatbot builders available today, GPTBots shines as the modernized and feature-rich option.

As discussed above, GPTBots offers an intuitive way to create a chatbot, make customizations, and deploy it seamlessly on your website.

Step 1.Open the browser, go to GPTBots.ai, and create an account. From the home screen, click New Bot and either choose a template or start from blank.

Step 2. In the chatbot builder, start with configuring the bot settings, i.e., LLM model, response length, response format, context allocation, and more. In the "Identity Prompt", properly mention the chatbot roles, skills, and tasks.

Step 3. From the left sidebar, click Knowledge > Documents. Upload all the data related to your company's knowledge base to train the chatbot.

Step 4. Once trained, you should debug and test the bot's performance. Go back to the Config panel and use the Debug option to test the performance. You can click the Train icon to edit answers if you want.

Step 5. Lastly, you have to integrate the chatbot with your website. Since you want to add a widget to your website, GPTBots provides a "Bubble Widget" integration option. This option will help to integrate the chatbot as a widget on your website. The steps are as follows:

From the left sidebar, go to the "Integration" tab and click "Bubble Widget".

Under the "Custom UI" tab, customize the widget name, color, icon, and other details.

Under the "Integrations" tab, copy the integration code.

Go to your website's HTML page and paste the code in the right place. Publish the website to integrate and launch the bot.

That's it! This way, you can create and integrate an AI chatbot widget with your website using the intuitive approach of GPTBots.

ADB Hotel introduced an AI chatbot to streamline in-room services and provide guests with instant access to various hotel offerings. The chatbot, embedded directly into the hotel’s website and mobile app, handles a wide range of guest requests—from ordering meals to reporting issues with room amenities.

With the integration of AI into hospitality services, now is the time to experience how an AI chatbot widget can transform in-room services and guest interactions. GPTBots.ai enables you to quickly deploy intelligent assistants that handle multiple tasks, freeing up your team to focus on more personalized services.

Key Services Provided by the Chatbot

Automate Room Service Orders
Streamline Maintenance and Support Requests
Provide 24/7 Guest Assistance
Enhance with Personalized Experiences

Conclusion

The global chatbot market is projected to grow with a 21% CAGR rate from 2024 to 2033. It was valued at $3.7 billion in 2023 and projected to reach $25.2 billion by 2033. This growth reflects the increasing adoption of AI chatbots by both businesses and customers. Therefore, it is no longer a matter of choice but a necessity to create and integrate an AI chatbot widget for your website.

Can't wait to have an AI chatbot widget on your website and boost engagement? Sign up with GPTBots.ai today and start creating your custom AI chatbot widget without any coding.

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Discover how GPTBots can automate conversation for your business today.