01-09

Agent Insights

Insights: Help Agent developers observe Agent usage through data visualization charts.

• Real-time: Bot usage for the current day.
• Effectiveness: Metrics related to issue resolution effectiveness, manual intervention, user sentiment analysis, etc.
• Usage: Usage of credits and tokens.
• Users: Metrics such as user count, new users, active users, etc.
• Behavior: Metrics related to conversations, interactions, etc.
• Health: Metrics such as response speed, errors, and requests per minute.