Question Classification
Última actualización:2024-11-28
Question Classification
Question classification is the act of categorizing Q (user questions) in logs.
Create/Edit Categories
You can create multiple categories based on actual business scenarios.
- Category: A general description of the attributes of the question. For example: After-sales service
- Subcategory: Specific issues. For example: Return and refund, refund only, return shipping fee, etc. Multiple subcategories can be created under one category.
- Category Status: When the category switch is turned on, the category will participate in the matching.
Recognition Mechanism
After creating a new category, you can choose to manually match the Q (user query) in the conversation records to a category, or you can use the recognition mechanism, which incurs additional point costs.
- Disable Recognition: Prevents the matching of question classifications and performing emotion recognition for user questions. However, manual matching of question classifications is still possible.
- Standard Recognition: Supports the matching of a single question classification and performing emotion recognition, with the fastest speed and consuming the fewest points.
- Advanced Recognition: Supports the matching of multiple question classifications and performing emotion recognition, delivering optimal recognition results.