Conversation History

View

You can query different types of chat records generated within each Bot on the conversation record page.

• Conversation Topic: The topic of the conversation.
• Question Classification: The total number of question classifications in the conversation.
• Issue Resolution Rate: The resolution rate of issues in the conversation. The resolution level is manually quality-checked based on AI responses and categorized as: fully resolved, partially resolved, and unresolved. Calculation method: Issue Resolution Rate = (Number of Fully Resolved * 1 + Number of Partially Resolved * 0.5) / Number of Evaluations.

Training

On the training page of the conversation records, you can not only train Q (user questions) to match with question classifications and perform sentiment recognition but also evaluate the quality of A (AI responses).

Conversation Training

Conversation records can serve as materials for Bot training, used for training the Bot's knowledge base.

Open the panel of a specific chat record, click "Train," and you can train the specified conversation content.

The conversation content will be set as Q&A knowledge, and you can modify it.

After completing the modifications, it can be submitted to the Bot's Q&A knowledge base to become new knowledge for the Bot.

Question Classification

You can match an appropriate category under each Q (user question).

Quality Inspection Evaluation

You can conduct quality inspection and evaluation below A (AI reply).