Wechat Customer Service

You can configure the Bot to a WeChat customer service account, allowing your customers to chat with the Bot through WeChat customer service.

Create Wechat Customer Service Account

Enable Wechat Customer Service

In the Bot integration, enable the WeChat customer service.

Configuration

Enter the management page.

You need to fill in some configuration information. This information can all be obtained from the WeChat customer service backend.

In the "Development Configuration" section, obtain the Enterprise ID, Secret, Token, and EncodingAESKey.

To bind a Bot to GPTBots, obtain the customer service account name of the Bot within the "Customer Service Account".

After completing the form and clicking "Save," a "Webhook" and a "WeChat Customer Service Link" will be generated. Please copy the "Webhook."

Return to the WeChat customer service backend, modify the callback URL address, and click "Finish."

At this point, all configuration work is complete.

Start to Chat

Copy the WeChat customer service link and provide it to the customer. After opening the link, the customer can scan the QR code with WeChat to start a conversation.

Currently, only text communication is supported, and conversations involving voice, images, or other multimedia information are not yet supported.

Frequently Asked Questions

Not Receiving Bot Reply Messages

Confirm the Activation Status of WeChat Customer Service

Ensure that "WeChat Customer Service" in the enterprise WeChat backend is not enabled.

Check Recent Logins to the Enterprise WeChat Application

Ensure that at least one member of the enterprise has logged into the Enterprise WeChat application through mobile number verification or WeChat authorization.

Page Prompt for Callback Address Verification Failure

The following reasons may cause callback address verification failure:

Incomplete Enterprise Certification: If the enterprise is in the process of certification or has not initiated the certification process, configuring the callback address will trigger a page prompt indicating "callback address verification failure." You can also first publish to the WeChat subscription account and then use it in WeChat Customer Service after the enterprise certification is approved.
Spaces in the Callback Address: Please check whether the callback address is correct and whether there are any extra spaces or other invisible characters.